Inside Sales Representative - Kendall Electric

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills and a strong understanding of the products or services offered.

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in the business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

• Service Excellence
• Results
• Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and Collaboration
• Priority Setting

• Work Experience:
  
  2 years’ customer service, sales or distribution experience
• Education:
  
  HS diploma or GED
• Computer
  
  Skills:
  
  Proficiency in Microsoft Office; experience with ERP or computer systems
• Organization
  
  Skills:
  
  Excellent work ethic; good verbal, and written communication skills
• Cross‑functional skills:
  Ability to work well cross‑functionally and manage multiple requests in a fast‑paced environment
• Communication
  
  Skills:
  
  Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
• Physical, Mental and Visual
  
  Skills:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk and hear;
  Ability to sit for 8 hours a day
• Physical Environment:
  Normal office environment;
  Travel:
  Occasional travel to branches or to business-related functions such as training or seminars

• Work Experience:
  
  2 years’ electrical sales and customer service experience, Eclipse ERP experience
• Education:
  
  Associate or bachelor’s degree

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.