Field Service Technician

Overview

WECO - A Durabant Company. With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. WECO designs, manufactures and services electronic sorters for more than three decades, with thousands of units deployed worldwide. WECO equipment serves several fruit and nut processing sectors, including tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

The Field Service Technician reports to the Service Manager and works with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The role includes total equipment lifecycle management services such as installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training.

A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined for time-pressured and intensive work environments.

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first-time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support teams to resolve customer issues
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
• Document all service activities timely and accurately
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required
• Comply with industry, company and customer safe working practices

• High School Diploma or equivalent required
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background
• Must be at least 21 years of age, have a valid driver s license, a good driving record and ability to obtain a passport
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home
• Travel for a minimum of 1 week / 4 weeks maximum

During duties, the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, walk, talk, hear, and drive. Must be able to use hands to finger, handle, or touch objects or controls. May be required to climb and work in high places and reach with hands and arms above the shoulders. The incumbent must occasionally lift, push, or pull up to 100 pounds.

The work environment characteristics described here are representative of those encountered while performing essential functions of this job. Reasonable accommodations may be made to perform the essential functions of the job. The employee is regularly exposed to moving mechanical parts, moderate cold and moderate heat depending on time of year and location. The noise level is usually moderate but at times loud.

The employee may be exposed to fumes or airborne particles.

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA)
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages:
  Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws. Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.