Access Coordinator

Responsibilities & Essential Duties

• Locate and build relationships with clients experiencing homelessness throughout Ottawa county; identify their barriers and make appropriate referrals to local resources
• Engage people experiencing homelessness in Holland at established “inreach” and “outreach” service locations such as the library, Community Kitchen, Refresh, and throughout the community.
• Operate agency vehicles to provide street outreach, transport supplies, and assist guests with access to services, appointments, shelter, and housing resources while maintaining safe driving practices and compliance with agency vehicle policies.
• Conduct street outreach and engagement activities in a variety of community settings, including encampments, wooded areas, shelters, and public spaces, requiring the ability to walk on uneven terrain, hike through outdoor environments, and work in varying weather conditions while building rapport with individuals experiencing homelessness.
• Provide case management services to clientele including: relationship building, assessment, engagement (goal setting in the areas of obtaining housing and other community resources), advocacy (collaboration with service providers and references for housing) and termination
• Assist clients with a variety of tasks including applying for benefits from local, state, and federal agencies and locating appropriate resources
• Carefully listening to client stories with the ability to both empathize as well as search for solutions to potentially ambiguous underlying issues
• Create and maintain relationships with local service providers to obtain program referrals and to collaborate effectively when working with shared clientele
• Maintain timely and accurate program and client records across multiple required platforms.
• Works collaboratively with a cross functional team to ensure highest client service and to ensure programming efficiently and effectively helps our guests build skills to achieve a stable and prosperous life.
• Update and learn about new community, local, state, and federal resources that may benefit our guests, as they become available.
• Other duties as assigned.

Start Date: July 2026

• Work experience or education in social services preferred.
• Ability to work independently and without direct supervision. Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
• Ability to work effectively in collaboration with diverse groups of people.
• Strong communication skills with a variety of guests, community members and collaborative agency team members.
• Strong active listening skills and ability to offer empathy.
• Integrity, positive attitude, strong work ethic, and self-directedness. Strong in critical thinking & problem solving.
• Suicide Prevention, deescalation techniques and skilled in conflict resolution and crisis management preferred.
• A team player with a flexible and creative approach within a friendly, yet demanding, work environment.
• Creativity in developing new and innovative approaches to challenges with a strong commitment to continuous improvement.
• Comfort with technology and database entry and management with experience in recording case notes and database management preferred. Working knowledge of Google applications and platforms.
• Self‑reflective, humble, and able to compassionately engage and process with coworkers and diverse populations with a history of trauma.
• Knowledge of the lived experience, systems‑level barriers to housing, and resources available to houseless neighbors, preferred.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values:
  Radically Welcoming, Guest‑Centered, Lead with Kindness, Curiosity‑Driven, Always Improving,…