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Customer Experience Center Lead — Call Center Operations
Job in
Holliston, Middlesex County, Massachusetts, 01746, USA
Listed on 2026-08-02
Listing for:
Rodenhiser Home Services Inc.
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Rodenhiser Home Services Inc. in Holliston, MA, is seeking a Call Center Manager to lead the customer service department and drive outstanding experiences from first contact through scheduling and follow-up.
You will manage a team of CSRs, coach for performance, handle escalations, and collaborate with Dispatch, Service Managers, Sales, and leadership to ensure prompt, empathetic, and professional service during routine and emergency situations.
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