Plumbing Service Technician

The Big Task

Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in the team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well‑inventoried truck.

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non‑technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e., different disciplines and cross‑training).
• Valid driver’s license and clean driving record.

• A career with purpose and growth in a respected, family‑owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where nice people deliver great service – and it starts with you.

• Health & Wellness:
  Medical, Dental, Vision, Disability, Life, AD&D, MA PFML.
• Time Off:
  Paid Vacation, Holidays, Parental Leave.
• Financial: 401(k) match.
• Growth:
  Tuition reimbursement, career development.
• Perks:
  Product discounts and more.

The expected base salary range for this position is $55,000–$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Rodenhiser Home Services is an equal‑opportunity employer committed to fair and equitable pay practices.