Plumbing Service Technician in Holliston Job Holliston area,Massachusetts USA,Trades / Skilled Labor

The Big Task

Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

Key Sub Tasks

· Complete any plumbing residential service calls within their current area of expertise.
· Establish customer rapport to instill confidence in team and sell the right products and services.
· Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
· Educate and assist customers in choosing the best finance options and maintenance plans.
· Ability to exceed minimum KPI goal.
· Successfully complete follow up calls.
· Train and mentor apprentices to ensure quick, accurate repairs and installations.
· Explain replacement opportunities for aging, inefficient or underperforming systems.
· Maintain a clean, organized job site and well inventoried truck.

Desired Skills and Experience

· Competent in the use of all tools and resources related to basic service calls.
· Knowledge of Plumbing and gas codes and proper safety standards.
· Ability to explain technical information to non-technical customers.
· Ability to take timely action to solve problems using established policies and procedures.
· Ability to read and understand policy manuals, safety, rules, and procedures.
· Hold at least one state license or certification.
· Engaged in further technical development (i.e. Different disciplines and cross-training).
· Valid driver’s license and clean driving record.

What We Offer

A career with purpose and growth in a respected, family-owned business.
A supportive team that takes pride in helping clients and each other.
Leadership that values your voice, your time, and your future.
A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal‑opportunity employer committed to fair and equitable pay practices.

The expected base salary range for this position is $55,000–$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

Health & Wellness: Medical, Dental, Vision, , Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more

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