Administrative Functional Support

Job Description

• The Administrative Functional Support I role supports day-to-day functional operations and applies IT systems within a defined organizational unit.
• This position prepares routine reports, maintains records, and supports administrative processes across various departments including EHS, R&D, Marketing, IT, Sales, Legal, Project Management, HR, Finance, and Customer Services.
• The role requires working within established procedures while managing multiple routine processes and addressing standard operational inquiries.

• Perform daily functional and administrative operations using IT systems and office applications.
• Prepare specialized routine reports, correspondence, and statistical summaries.
• Maintain records and filing systems, including data entry into standard and specialized software systems.
• Complete routine reports to support departmental decision-making processes.
• Administer programs, projects, and processes specific to the assigned organizational unit.
• Deliver a full range of services within a defined technical or administrative area.
• Operate major components or full spectrum of dedicated standard software packages.
• Handle routine and non-complex inquiries from internal and external customers.
• Gather and file information obtained through routine customer service interactions.
• Manage inbound calls in first-level support scenarios using established procedures.
• Conduct outbound calls following structured scripts and information frameworks.

• Select appropriate solutions from defined procedures to address changing work situations.
• Apply or adapt the correct procedures to resolve routine operational issues.
• Escalate unexpected or complex situations for technical assistance or authorization.
• Manage multiple routine processes effectively within established guidelines.

• Basic knowledge of standardized work routines, methods, and procedures within the assigned functional area.
• Familiarity with office, production, or laboratory environments as applicable.
• Ability to operate within a limited range of user interfaces and standardized software programs.
• Strong organizational and multitasking skills.
• Effective written and verbal communication skills.
• Ability to follow structured guidelines and procedures accurately.

• Two-year vocational training required.
• Up to one year of related experience preferred.

• Completion of a structured two-year vocational training program in a related field.
• Basic theoretical and practical knowledge gained through vocational training and limited professional experience.