Customer Account Coordinator

Job Description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical

Location:

301 Thomas Mill Road

Holly Springs, NC 27540

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
• Serve as the primary point of contact for customer inquiries, concerns, and complaints through phone, email, and in-person interactions.
• Communicate order status, delivery updates, and potential issues proactively to customers and stakeholders.
• Process customer credits, adjustments, and related documentation in accordance with company procedures.
• Maintain accurate customer records, databases, and ERP/MRP systems to ensure data integrity.
• Partner closely with Sales, Production, Design, and other functional teams to support customer requirements and business objectives.

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience preferred; 1+ years industry specific experience a plus.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

Leadership training, promotional opportunities

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our…