Patient Services Manager III, Holly Springs Emergency Department

Lead with Purpose at the Holly Springs Emergency Department

Patient Services Manager III - Emergency Department

Rex Holly Springs Hospital Emergency Department

The Rex Holly Springs Hospital Emergency Department provides a full range of emergency care to you and your loved ones. It is home to 24 patient beds, two major resuscitation rooms and a full staff of emergency professionals. If you or your loved one needs a higher level of care, we can arrange a transfer to the right facility.

Schedule: 40 hours per week, non-exempt, with 24/7 oversight responsibility.

Position Summary

The PSM III provides day-to-day operational leadership for a busy Emergency Department, ensuring efficient workflows, effective staffing, and strong clinical outcomes. This is a visible, engaged leadership role that requires adaptability, decisiveness, and the ability to balance operations with team support. The PSM III partners closely with physicians, advanced practice providers, and hospital leadership to drive patient care excellence, staff engagement, and quality improvement.

Make a Difference Where It Matters Most

This role is ideal for a leader energized by challenge, motivated by growth, and committed to building stability and excellence within a busy Emergency Department. You will oversee staffing and scheduling, manage budgets responsibly, lead accreditation survey readiness, and drive quality improvement initiatives-all while ensuring the highest level of patient care.

About the Unit

Our 24-bed Emergency Department cares for more than 30,000 patients annually and continues to grow alongside the Holly Springs community.

Why Choose Holly Springs ED?

As a leader in our department, you will:

• Oversee a skilled, compassionate, and dedicated ED team in a high-volume, evolving environment
• Lead through periods of growth, change, and operational demand
• Foster a culture of accountability, collaboration, and continuous improvement
• Champion safe, high-quality care for every patient, every time
• Support and mentor nurses through both challenges and professional growth
• Play a key leadership role in a developing, community-focused hospital

Who We're Looking For

We're seeking a confident, compassionate, and strategic nurse leader who:

• Has proven leadership experience in Emergency Nursing
• Is comfortable leading in a fast-paced, high-growth environment
• Thrives amid complexity, competing priorities, and change
• Leads with integrity, consistency, and clear expectations
• Communicates effectively and builds trust across disciplines
• Is committed to mentoring staff while maintaining accountability
• Prioritizes safety, service, and patient-centered care-even under pressure

Join us at Holly Springs ED-where leadership meets purpose, growth, and impact.

Summary:

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues.

Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities:
1. Patient Care
- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Management
- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management
- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues
- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
5. Quality Improvement
- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6. Education
- Creates an educational…