Employee Relations Manager

Job Title:

Employee Relations Manager (Contract)

Location:

Holly Springs, NC (Onsite 4 days/week, 1 day remote)

Duration: 9 Months (Potential Extension or Conversion)

Schedule:

Full-Time, 40 hours/week | Standard Business Hours | Overtime as needed

Travel:
Up to 10% overnight travel

• Conduct confidential investigations involving harassment, discrimination, misconduct, and policy violations
• Manage compliance hotline cases through resolution and document outcomes in case management systems
• Facilitate terminations, draft documentation, and lead related meetings
• Coach and advise managers on employee relations best practices and fair treatment
• Interpret and apply employment laws, company policies, and collective bargaining agreements
• Support union environments by resolving grievances and participating in arbitrations
• Partner with Legal and HR Business Partners to mitigate risk and ensure compliance
• Build strong working relationships with employees, union representatives, and leadership

• Manage end-to-end medical accommodation processes
• Facilitate interactive discussions with HR and medical stakeholders
• Balance employee advocacy with business needs
• Maintain accurate documentation in HRIS and case management systems

• Guide leaders on corrective action processes and SMART performance objectives
• Support performance improvement plans and development strategies
• Promote a high-performance, compliant, and engaged workplace culture
• Maintain detailed documentation of employee actions and outcomes

• Partner with Learning & Development to design and deliver employee relations training
• Contribute to ER program development and implementation initiatives

• Lead or support HR and employee relations projects
• Maintain compliance-focused case documentation and reporting
• Manage 25 40 cases per week, triaging based on urgency and risk

• Bachelor's degree in Human Resources, Organizational Psychology, Business, or related field
• 5–7 years of HR experience with strong focus on employee relations investigations
• Experience in high-volume, fast-paced work environments
• In-depth knowledge of employment law and HR compliance
• Experience with HRIS and case management systems (e.g., Service Now, NAVEX Ethics Point preferred)
• Strong written and verbal communication skills
• High discretion and ability to manage confidential matters
• Proven ability to influence stakeholders and coach leadership
• Must be local to Holly Springs, NC and available onsite 4 days/week

• Experience in unionized environments and labor relations
• SHRM-CP or SHRM-SCP certification
• Bilingual English/Spanish (strongly preferred)
• Experience supporting multiple sites within a global, matrixed organization

• High emotional intelligence and resilience required due to sensitive casework
• Customer service mindset essential for onsite employee engagement
• Structured onboarding and peer support system provided
• Two-round interview process (Hiring Manager + Team | Senior Leadership Final Round)

This is a high-impact Employee Relations leadership opportunity ideal for a seasoned HR professional with strong investigation expertise and the ability to thrive in a collaborative, compliance-driven environment.