Operations Manager

We’re looking for an Operations Manager who can wear multiple hats. This is a unique hybrid role combining technical field work, sales and relationship-building, and team leadership. You’ll be on the ground as our Lead Technician, managing day-to-day routes and ensuring quality service, while also helping grow the business through sales calls, client management, and staff training.

* Willing to work around school schedule-

• Lead by example as the primary field technician — cleaning windows, pressure washing, and performing exterior maintenance services.
• Manage and optimize daily service routes for maximum efficiency and customer satisfaction.
• Ensure safety procedures and service standards are consistently followed.

• Make outbound sales calls to residential and commercial prospects.
• Provide estimates and convert leads into recurring customers.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Train new technicians on service quality, safety standards, and customer service best practices.
• Oversee performance and support the development of junior team members.
• Act as the go-to person for problem solving in the field.

• Proven experience in field service roles, ideally in window cleaning or similar trades.
• Strong leadership skills with the ability to motivate and train others.
• Confidence in sales — cold calling, pitching services, and closing deals.
• Excellent communication and customer service skills.
• Valid driver’s license and clean driving record.
• Physically fit and comfortable working at heights or with ladders.
• Self‑starter attitude with strong organizational skills.

• Competitive pay (base + performance incentives)
• Opportunity to grow with a scaling business