Credit & Collections Specialist

Position Title

Credit & Collections Specialist

Location:

This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Candidates must be within a reasonable commuting distance from the posting location unless accommodation is granted as required by law.

11:00am - 8:00pm EST, Monday - Friday (3rd Shift)

• Follow established guidelines, contact group for the purpose of collecting past due insurance premiums and/or past due health insurance claims.
• Research validity of past due and/or disputed debt.
• Generate demand letters.
• Prepare reports reflecting status of credit and collection activities for management review.
• Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
• Review assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
• Conduct inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
• Process credit/debit payments, post transactions as required, and document all collection activity clearly in the account notes.
• Demonstrate understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
• Communicate respectfully and clearly with patients, including those who are upset or confused.

• H.S. diploma or equivalent.
• Minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience that provides an equivalent background.

Job Level: Non-Management, Non-Exempt
Workshift: 3rd Shift (United States of America)
Job Family: AFA >
Financial Operations

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.