Front Desk, Customer Service​/HelpDesk

About the company:
Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview: The Front Desk supports the property by managing all visitors and reception responsibilities, cordially and professionally answering and routing calls, assisting with various administrative functions, and maintaining a safe, clean and welcoming pool & gym environment for residents and their guests. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service. This is a full time position.

Responsibilities include, but are not limited to:

Front Desk:

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members.
• Greet and announce visitors, vendors, delivery personnel in a professional and courteous manner.
• Maintain a safe and clean reception area and conference rooms.
• Handle inquiries from clients and tenants.
• Work on special projects as assigned.
• Follow visitor, vendor, and guest check-in procedures (, Building Link entry, resident confirmation).
• Work independently and maintain awareness of all amenity areas.
• Communicate clearly with the Supervisor and Management about issues or supplies.

Qualifications:

• Must remain professional, calm, alert, and observant in a busy environment, while addressing multiple tasks
• Must be able to work in a fast paced environment, while mainlining composure and discretion
• Prior experience in hospitality, front desk. customer service, or security require
• Excellent Customer Service and clerical skills
• Professional communication skills: written and verbal
• MS Office proficiency (Word, Outlook, Excel)
• Organized and detail oriented
• Basic knowledge of pool safety and sanitation standards

Requirements:

• HS Diploma is required
• Proficient with Microsoft MS programs;
  Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work in a fast-paced environment, while exercising good judgement, and making decisions
• Must be able to lift to 50 lbs.

Working Conditions:

• Subject to sun exposure and weather conditions.
• Physical activity including standing, walking, lifting, and carrying up to 30-50 lbs.
• Frequent face to face interaction with residents, guests, and vendors

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays (may vary between properties)
• 17 PTO Days
• Advancement Opportunity

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Mon/Tues/Fri/Sat/Sun: 3:00pm to 11:00pm

Wed/Thurs: OFF