Inspections Coordinator

At-a-Glance:

• Contract
• Onsite

• High School or equivalent 3 years experience in customer service/dispatching.
• Proficient with computers, Windows applications (Oracle experience a plus).
• High energy level with a focus toward customers and a strong desire to succeed.
• Good organizational skills
• Attention to detail
• Excellent communication skills are required

• Scheduling general service calls, preparing and invoicing service calls.
• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
• Duties:
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily.
  • Completed service calls to be invoiced within 48 hours
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.