Inspections Coordinator

Inspections Coordinator

Pay Rate: $19.83 per hour

Location:

Miramar, FL

Duration: 12 Month Contract

Work Mode:
Onsite Only

Integral part of the continued success and growth of the Service Department.

Requires a high energy level with a customer focus and a strong desire to succeed.

Schedule general service calls, prepare and invoice service calls.

Receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.

Receive, enter, check Accounts Receivable, and schedule customer phone requests for service in the ACE system.

Communicate with the Service Resource Center for all service calls.

Take ownership of service calls from creation through completion, escalating issues as needed.

Reassign work based on current workloads and priorities.

Maintain regular contact with customers to communicate status changes.

Professionally field customer complaints and resolve or escalate when necessary.

Validate and perform invoicing transactions for service calls in ACE daily, with completed service calls invoiced within 48 hours.

Maintain confidentiality of customer and company information at all times.

Maintain inventory and supplies, including sourcing, ordering, and tracking needed parts and supplies.

High School diploma or equivalent.

Minimum 3 years of experience in customer service or dispatching.

Proficient with computers and Windows applications.

Good organizational skills and attention to detail.

Excellent communication skills.

Oracle experience is a plus.