Customer Service Specialist Inbound
Job in
Hollywood, Broward County, Florida, 33024, USA
Listed on 2026-08-01
Listing for:
Priority Dispatch Corp.
Per diem
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, CRM System
Job Description & How to Apply Below
We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups related to sample requests, order processing, returns, and system or portal support. You will work in a fast-paced environment where accuracy, accountability, strong communication, and customer care are essential.
This role is ideal for someone who takes ownership of their work, demonstrates understanding in customer interactions, and brings heart and professionalism to every engagement while maintaining performance standards.
Key Responsibilities Handle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representatives
Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficiently
Conduct outbound calls to obtain missing information and resolve pending requests
Accurately document all interactions in CRM/ticketing systems (Zendesk or similar)
Troubleshoot basic system, portal, and order-related issues
Escalate complex issues and system outages to appropriate internal teams
Follow SOPs and client-specific requirements with consistency and accountability
Meet or exceed performance metrics including response time, quality, and resolution SLAsMaintain professional, empathetic communication with customers and internal partners
Collaborate with internal teams to ensure timely and effective issue resolution
Maintain schedule flexibility to support business needs, including occasional evening coverage and PTO coverage within the team
Qualifications1–3 years of experience in customer service, call center, or contact center roles
Strong verbal and written communication skills
Experience with CRM or ticketing systems (Zendesk or similar)
Ability to multitask across systems and prioritize effectively
Strong attention to detail and accuracy
Ability to work in a fast-paced, metric-driven environment
Demonstrated accountability, reliability, and follow-through in prior roles
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