Customer Support Specialist

Customer Support Specialist

We're Social Mobile, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In layman's terms, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client's business operations even easier.

Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at Social Mobile means you'll be helping to enhance and streamline the functioning of our everyday lives.

Still reading? Well, here's what WE'RE looking for. The ideal Social Mobile employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. We're looking for team members that will speak their mind, accept feedback, and continue to drive our growth.

If you think you fit the bill, and you're curious to hear more, we'd love to see your application.

We are looking for an experienced Customer Support Specialist to join our Managed Services department. The Customer Support Specialist will be responsible for overall client success in both support and enablement of new products. Delivering exceptional customer service throughout our client's journey by solving challenges, resolving issues, answering questions, and educating clients, they will assist the Social Mobile team in overall customer retention and satisfaction.

• Create and manage all internal and external support documentation
• Provide timely service resolutions to clients
• Research, validate and help clients with shipping resolutions, processing returns, fraud investigation, client web portal issues and other processing as assigned
• Gather client input to create recommendations for management on best practices and solution training
• Provide our internal Sales team with client requests
• Build strong client relationships through phone, email, and chat, exceeding client expectations

• 2+ years of experience in customer success, software customer service experience is strongly preferred
• Experience with Customer Relationship Management (CRM) software
• Familiarity with Microsoft Dynamics 365 Business Central, Power Apps, Power BI, Zendesk
• Build and demonstrate expertise – maintain strong product and process knowledge
• Good understanding of warehousing and supply chain operations domestically and internationally
• Exhibit excellent problem resolution and critical thinking skills
• Knowledge of Enterprise Resource Planning (ERP) applications
• Experience working in a technical, production driven environment
• Highly analytical and able to communicate clearly and effectively