Front Desk Agent

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long
- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent Full-Time $15.00/Hour3 pm-11 pm, Weekends and Holidays are Required.

Location:

17805 US-192 Clermont, FL 34714

Job Summary:

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

Responds professionally and courteously to arriving, departing, in-house guests and potential guests

Checks guests in/out Provides outstanding customer service to all guest

Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns

All other duties assigned by management

Qualifications and Skills:

Must have strong hospitality skills and communication skills to interact with guests in a professional manner

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing

Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift

Good computer skills and detail-oriented

Bi-lingual is a plus Physical Demands:

Ability to stand for long periods

Constant computer and phone usage

Required Competencies:

Good communication skills with other staff and colleagues

Perform various projects requested by supervisors/managers

Ability to follow instructions

Detail oriented

Phone etiquette

Be able to work independently

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