Guest Services Associate

Timbers Jupiter is seeking a courteous and reliable Bellperson to deliver exceptional guest service by assisting with luggage handling, escorting guests, and creating a seamless, welcoming arrival and departure experience.

• Identifies owner/guest needs and provides information regarding policies, services and amenities.
• Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner.
• Tags baggage and returns the identification slips to owners/guests.
• Escorts owners/guests to town home, placing luggage in town home assigned by front desk.
• Inspects guest town home for order and adequate supplies and informs owners/guests of town home amenities.
• Ensures safe storage of personal items.
• Transports departing owner’s/guest’s luggage from the town home to the lobby, then into a car or taxi after reconfirming with the owner/guest.
• Responds to owner/guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assists with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Has basic knowledge of SMS in order to look up last names and town home numbers.
• Effectively marks down correct name, town home number, and damage on each vehicle that arrives at the resort.
• Driving safely at all times to protect company’s assets.
• Maintains all radios and earpieces and preserving for future use.
• Ensures cleanliness of porte-cochere and removes snow/ice from drive.
• Observes safety precautions required to protect resort and owner/guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Preforms all duties and tasks assigned by management.

High School Diploma/GED; OR an equivalent combination of education, training and experience.

Knowledge of:

• Policies and procedures of the department.
• Jupiter and surrounding area amenities.
• Practices and procedures of luggage handling.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

• Performing bell person duties in an efficient and effective manner.
• Determining the nature of a visitors needs and recommending appropriate actions or solutions.
• Speaking English effectively to communicate over the telephone.
• Resolving varied owner/guest issues, concerns and requirements.
• Interfacing with resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.
• Performing luggage handling duties.
• Using initiative and independent judgment within established procedural guidelines.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world.

We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by…