VIP Services Representative - Vip Services Job Hollywood area,Florida USA,Hospitality / Hotel / Catering

Seminole Hard Rock Hotel & Casino Hollywood VIP Services Position

Under the direction of the Manager – VIP Services offers exceptional personalized service to guests in our high end areas. Provides a number of services, including concierge services and caters to a wide variety of requests from guests.

Essential Job Functions:

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

Adhere to the highest levels of guest service and provide exceptional guest service that differentiates us from the competition. Ensure the day to day satisfaction of each high end guest.

Greet guests as they enter assigned high end area.

Create VIP reports daily based on VIP arrivals

Work closely with Butlers to execute VIP requests

Meet and greet guests upon arrivals and departures when VIP Manager/Director is unavailable

Coordinate and communicate with other casino and hotel staff to ensure each guest's experience is memorable and all aspects of the guest visit are executed flawlessly (i.e. Room service, restaurants, housekeeping, high limit gaming areas, etc)

Provide daily shift reports to VIP Services Manager

Preregistering and checking suites, cutting room keys, preparing luggage tags for smooth arrivals.

Complete VIP Daily Checklist

Assist VIP manager for arriving guests – preregistering and walking rooms, cutting room keys, preparing luggage tags for smooth arrivals.

Initiate and engage guests in conversation in a professional and friendly manner while maintaining confidentiality. Approach guests regarding any needs or requests such as food or beverage.

Provide concierge services such as making reservations for shows, dinner, outings, spa or suggesting suitable entertainment options.

Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.

Coordinate with IRD team members to make sure our Coffee, Tea and Snack Credenza is stocked and maintained. Serve our guests in a timely manner should they want a beverage or snack.

Ensure Lounge Space and Front desk Area are maintained

Strive to provide the best and personalized service to each and every guest.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.

Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Performs other duties as assigned.

Qualifications:

High School Diploma or equivalent and three (3) years guest service experience in a hospitality environment. Must have knowledge of MS Office to include Word and Excel. Knowledge of LMS or similar software is preferred.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able…