Senior ServiceNow Solution Analyst - Southern Glazers

Service Now Solution/Business Analyst

Interview:
Virtual Hybrid:

Miramar, FL - Local preferred, relocation considered Need candidate a type of Business Analyst. USC and GC

This is a Service Now Solution/Business Analyst role so experience Leading the Development Team and being the main point of contact for the Business Stakeholders is critical. If you have any candidates that fit this criteria, please let me know.

• Must have excellent, clear communication
• Experience as a Service Now Business Analyst, leading the development team and serving as the main point of contact for Business Stakeholders
• 4+ years of experience in the design and implementation of complex Service Now solutions
• Service Now Certified Systems Administrator (CSA) certification
• ITIL Foundations certification in v3 or later

Responsibilities:

• Lead the design and implementation of complex Service Now solutions.
• Ensure the quality and efficiency of Service Now solutions.
• Collaborate with cross-functional teams to optimize business processes.
• Collaborate with business stakeholders to understand requirements and translate them into effective Service Now solutions.
• Design custom applications, workflows, and integrations within the Service Now platform.
• Stay updated on the latest Service Now features and functionalities, proposing enhancements and upgrades.
• Identify opportunities to leverage Service Now capabilities to optimize business processes.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience across various Service Now modules (e.g., ITSM, HRSD, App Engine, ITOM, IRM, Sec Ops) with in-depth knowledge of platform capabilities.
• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.
• Holds an active Service Now Certified Systems Administrator (CSA) certification.
• Holds an active ITIL Foundations certification in v3 or later.
• Experience with Agile and Dev Ops methodologies.
• Strong problem-solving and analytical skills.
• Ability to work effectively with cross-functional teams and stakeholders.