Studio Manager

Studio Manager - West Hollywood

The Gleamery is reinventing modern dentistry. Our brand makes dental care something people actually look forward to - combining spa-like studios, leading-edge technology, and hospitality-driven experiences to deliver preventive and cosmetic dental care at the highest level. From comprehensive exams and professional cleanings to teeth whitening, Gleam Tox, and our signature Gleam Fit clear aligners, we're redefining what's possible in oral health and aesthetics.

With studios expanding across southern California, we're looking for leaders ready to grow with us and help build something exceptional.

As Studio Manager, you own the business. You're accountable for your studio's P&L, its team, and its guest experience. Reporting to the Director of Operations, you'll lead your Assistant Manager, Care Coordinator team, and Clinical team to hit performance targets while building a culture people want to work in. This is the role for someone who wants real ownership: the freedom to run their studio like a business, and the accountability that comes with it.

• Own full P&L responsibility for your studio, including revenue, labor cost, supply cost, and overall profitability
• Partner with the Director of Operations and Support Office to hit daily, weekly, and monthly targets, and course-correct quickly when performance drifts
• Control expenses, manage purchasing, and maintain accurate inventory counts and demand plans for retail and clinical supplies
• Proactively recruit clinicians and manage the labor supply schedule to meet / beat topline growth targets

• Oversee all end-to-end daily operations: scheduling, facilities, inventory, and guest flow
• Own execution of SOPs, checklists, and brand standards, ensuring the studio consistently meets The Gleamery's bar for cleanliness, organization, and guest care
• Ensure compliance with safety, security, and operational protocols across all guest and team touchpoints
• Coordinate with vendors and the Support Office to resolve issues and operational needs before they become guest-facing problems
• Conduct regular audits of studio performance and operational discipline, and act on gaps before they're flagged

• Directly manage and develop the Assistant Manager, setting clear expectations and building their capability to eventually run point in your absence
• Lead, coach, and hold accountable the full Care Coordinator and Clinical teams, delivering ongoing feedback and performance management
• Recruit, hire, and onboard top talent, ensuring every new team member is set up to deliver exceptional service from day one
• Build a culture of accountability, open communication, and continuous improvement – one where the team solves problems rather than escalates them
• Support recruitment and training efforts for new Gleamery locations as the brand expands

• Drive growth across all three revenue streams: packages, a la carte treatments, and retail
• Own conversion of Gleam Fit and other consultation outcomes, coaching your team on the clinical benefits that move guests from interested to committed
• Optimize Care Coordinator and Clinical schedules to maximize production and minimize gaps in coverage
• Increase rebooking rates while minimizing cancellations and no-shows
• Manage the referral program to drive member acquisition and reward loyalty
• Identify and develop local B2B and community partnerships that bring new guests into the studio
• Collaborate with Marketing and the Support Office on revenue-generating initiatives and promotions

• Set the tone for every guest interaction, ensuring the team reflects The Gleamery's brand values and hospitality standards at every touchpoint
• Identify opportunities to build guest loyalty through personalized service, milestones, and thoughtful touches
• Organize and host studio events and programming that deepen guest engagement and build brand awareness locally
• Resolve guest complaints quickly and with genuine care, following company procedure and documentation standards
• Monitor guest feedback and reviews, and use them to drive real changes in how the studio operates

• Serve as the Director's primary partner for studio-level performance, escalating the right things at the right time
• Provide honest field feedback that informs company-wide SOPs, tools, and process improvements
• Test and launch new initiatives assigned by the Director or Support Office, and give clear signal on what's working
• Support new studio openings through hiring, training, and on-the-ground readiness when needed
• Stay informed on industry trends and competitors, bringing forward ideas that keep the studio ahead

• 5+ years of leadership experience, ideally in hospitality, wellness, retail, or healthcare, including experience managing a team of managers or leads
• Demonstrated P&L ownership or strong exposure to budget, revenue, and expense…