Processing Lead-DG

Summary:

The Processing Lead assists the Supervisor Processing and Senior Assistant Manager in the store operation, personnel management, and financial performance. This individual is also responsible for additional tasks such as training and assisting to ensure the store successfully meets expectations.

Essential Duties and Responsibilities:

Store Operation Effectively manage collections to ensure proper processing and separation of incoming donations.

Ensure that the store maximizes used goods processing utilizing the Kaizen system, sorting, preparing, and pricing items for sale. Ensure that production goals are consistently met or exceeded.

Ensure maximum sales performance through weekly merchandise rotation, meeting or exceeding established production goals. Ensure that the store consistently meets or exceeds sales goals.

Generate all store reports done daily, weekly, and monthly. Keep all records current and accurate.

Ensures stockroom production is met in textile and hard goods based on established goals. Minimizes waste from production processes.

Fully train and cross-train all levels of store personnel so that all store functions can be performed efficiently.

Ensure that the store exceeds expectations by providing excellent customer service in a timely and courteous manner to all shoppers, donors, and employees.

Properly manage all store employees.

Maintain a clean and orderly store processing area, maintain good housekeeping, and work environment.

Must demonstrate an understanding of the relationship between donations and production to sales.

Education and Experience Minimum of one year's work experience in an operations background. Prior retail experience is a plus.

Prior felony convictions will not exclude you from employment, only job-related ones.

Essential

Qualifications:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly required to stand and walk for extended periods

The employee is frequently required to use hands to grasp, handle, or feel, and reach with hands and arms above the shoulders and outward

Constantly required to sit, stoop, kneel, crouch, and crawl

Constantly able to lift at least 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Able to work in a competitive market

Able to work with others in a safe and appropriate manner

Proficient in the English language, both oral and written. Bilingual preferred, Spanish is a plus.

Computer literate.

Must pass a background test & drug test.

Loss Prevention Maintain a clean and hazard-free stockroom. Ensure that all staff and store employees understand and follow safety procedures.

Ensure all loss prevention matters are reported, investigated, and corrected promptly.

Ensure the proper operation of store security and safety systems, including, but not limited to, door locks, alarms, office doors, bank deposits, refunds, safes, incident reports, and fire extinguishers.

Human Resources Assist in recruiting and selection, promotion, discipline, or separations.

Must document or make recommendations to report any personnel issues that could lead to further actions.

Responsible for all the store operations in the Store Manager’s absence.

Maintain an efficient and effective workforce through proper hiring, retention, training, direction, and morale.

Ensure that store reports, personnel status changes, and rehabilitation information are communicated accurately and promptly.

Effectively manage the store to ensure compliance with company policies and procedures. Ensure appropriate utilization of Human Resources (HR) to maintain discipline effectively.

Train new staff as assigned and provide ongoing training to all employees to build a bench.

Other related duties as assigned.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Analytical
- Synthesizes complex or diverse information;
Collects and researches data;
Uses intuition and experience to complement data;
Designs workflows and procedures.

Problem-Solving
- Identifies and resolves problems promptly;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem-solving situations;
Uses reason even when dealing with emotional topics.

Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal

Skills:

Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in…