Training & QA Manager
Job in
Hollywood, Broward County, Florida, 33023, USA
Listed on 2026-06-03
Listing for:
Atento
Apprenticeship/Internship
position Listed on 2026-06-03
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
* Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development.
* Assess training needs and quality needs to support employee development.
* Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively.
* Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients.
* Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance.
* Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives.
* Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement.
* Provide regular reports to senior management on the effectiveness of training and quality assurance programs.
Education
* Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.
Qualifications
* Bachelor's degree in a related field to Tik Tok campaign
* 2+ years of experience in training and development, quality assurance, or a related tech field
* Strong project management skills, with the ability to manage multiple projects simultaneously.
* Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
* Demonstrated ability to design, develop, and implement effective training programs.
* Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
* Proficient in Microsoft Office, including Word, Excel, and Power Point
* Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred.
* Organizational, teamwork, and client management skills.
* Effective oral and written communication skills.
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