Training & QA Manager

Job Title

Primary Responsibilities:

• Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development.
• Assess training needs and quality needs to support employee development.
• Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively.
• Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients.
• Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance.
• Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives.
• Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement.
• Provide regular reports to senior management on the effectiveness of training and quality assurance programs.

Education:

Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.

Qualifications:

• Bachelor's degree in a related field to Tik Tok campaign
• 2+ years of experience in training and development, quality assurance, or a related tech field
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
• Demonstrated ability to design, develop, and implement effective training programs.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Proficient in Microsoft Office, including Word, Excel, and Power Point
• Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred.
• Organizational, teamwork, and client management skills.
• Effective oral and written communication skills.