ServiceNow Engineer

Service Now Engineer

Duration: 12+ months

Location:

Miramar, FL – fully onsite (non-local will have to relocate before joining the project) Mode of interview: 3 video rounds Active Linked In profile a MUST!

Job description:

Work with business users to identify and refine business requirements and workflows. Providing Service Now configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations. Gathering requirements across business units and working closely with the Service Now technical team for designing, configuring and customizing new applications and modules.

Work with maintenance partner and their teams in USA/India to get the changes implemented in Service Now. Work with offshore team to manage key Servicenow project reporting into onsite director.

Primary responsibilities:

Support of projects that will include process improvement initiatives and new process / application creation Directly interacting with Service Now platform users Interacting with Service Now development resources and offshore resources also (who work US time shift) Developing innovative approaches utilizing Service Now

Preferred qualifications / assets:
Experience with Service Now Agile Management Experience with Service Now Custom applications Experience with support telecom and mobility. Experience with process improvement Service Now. Willing to learn in a fast-growing environment. Excellent team player. Experience with Service Now access management. Experience with Service Now identity management.

Required qualifications:

8+ years experience with Service Now development and configuration Minimum 3 years of experience in a role of managing and guiding the team 5+ years of experience gathering and documenting requirements from Client / Business Proficient with Service Now reporting Healthcare industry experience is a plus