Account Manager - Federal

The Enterprise Account Manager will be the single point of contact for a portfolio of Met Tel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.

You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.

• Manage the day-to-day activity of your assigned accounts in a post-sale environment
• Telecom experience (REQUIRED) with hosted PBX preferred.
• Communicate directly with customers by telephone, electronically, or face-to-face
• Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
• Respond promptly to customer trouble reports and escalations
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource/department
• Manage customers' accounts regarding billing and financial concerns
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken and elevate internally where required
• Follow up on customer interactions
• Interface directly with various teams or departments internally to facilitate or improve the customer experience
• Participate in a variety of special projects as requested

• Bachelor's degree in computer science, Telecommunications or related field
• 3+ years in customer service or related experience

* The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate.

Your recruiter can share more about the specific salary range for the job location during the hiring process.

Met Tel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.