Director of Technology

What You’ll Be Responsible For

Technology Strategy & Architecture (Primary Focus)

• Own the technology roadmap and future-state platform design
• Guide the evolution of the stack as it impacts how services are delivered
• Reduce technical debt, complexity, and delivery friction
• Align technology decisions to the company’s 3-year strategic plan
• Support margin improvement through standardization and automation

• Define and enforce technical architecture and engineering standards
• Own the approved tool stack and core platforms
• Serve as final authority on non-security technical decisions and exceptions
• Evaluate and approve new tools, vendors, and integrations
• Prevent ad-hoc or client-driven deviations from standards

• Partner with the Security Lead to embed security requirements into architecture
• Ensure security controls are built into platform design and standards
• Support audits, compliance efforts, and client security requirements
• Escalate unresolved security-risk conflicts when needed

• Provide leadership and guidance to senior engineers and technical leads
• Define engineering quality standards and escalation frameworks
• Act as escalation point for complex or high-risk technical issues
• Prevent “architecture by escalation” or one-off exceptions

• Provide functional leadership and coaching to technical staff
• Define technical role expectations and competency frameworks
• Conduct performance reviews and development planning
• Participate in hiring, onboarding, and role transitions
• Address performance gaps through structured improvement plans

• Partner with Operations and Service Delivery to align execution with standards
• Support Sales and Client Services with sound technical solution design
• Advise the CEO on technology strategy, investment, and risk
• Architect stack changes that improve client outcomes and delivery efficiency

• Ticket queues or scheduling
• Routine client communications
• Day-to-day service delivery throughput

• Proven experience leading technology architecture or platform strategy
• Strong background in standards-driven environments (MSP, SaaS, regulated IT, etc.)
• Ability to lead through clarity, guardrails, and structure
• Comfortable making and enforcing long-term technical decisions
• Collaborative leader who partners well with Operations and Security
• Experience managing and developing senior technical talent

• Consistent technical standards across clients
• Fewer exceptions and ad-hoc solutions
• Reduced technical debt and unmanaged risk
• Improved delivery efficiency through clear guardrails
• Strong performance accountability within the Technology team
• Effective evolution of the technology stack in partnership with Operations

If you enjoy designing systems, defining standards, and protecting platforms
—rather than running ticket queues—this role is built for you.

Salary: $ - $, + benefits and bonuses