Associate Technical Support Engineer

Key Accountabilities

• Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
• Address customer issues and questions promptly and with a positive attitude.
• Conduct technical product research for customers and respond via phone, email and our internal client support system.
• Provide accurate information about the products and services.
• Accurately document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Meet targets set for response time, resolution time, and customer satisfaction.

• College degree and/or technical support and technical troubleshooting experience.
• 1+ years previous experience in customer service, IT, or other related fields.
• EMR/EHR experience is highly preferred.
• Knowledge of healthcare compliance and HIPAA.
• Familiarity with the field of ABA is a plus.
• RBT or BCBA certification is not required, but also a plus.
• Strong empathy for customers
• Ability to build rapport with clients
• Proficiency with technical products and ability to diagnose complex problems
• Ability to prioritize and multitask
• Positive and professional demeanor
• Ability to provide technical consultation and make best practice recommendations.
• Highly organized with superb attention to detail
• Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
• Ability to communicate clearly and concisely, verbally and in writing
• Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives
• Be comfortable working in a distributed, semi-virtual environment
• Be able to take minimal direction from others and provide maximal output for yourself (and others)

$40,000—$50,000 USD

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares, our community engagement initiative.

Locations:
Ft. Lauderdale, FL;
Holmdel, NJ;
Verona, Italy.