SVP, Technology Operations

Job Overview

We are seeking a strategic and execution-oriented Senior Vice President of Operations
to lead and scale the core operational functions supporting our B2B SaaS platform, including Technology Operations, Dev Ops, Cloud Infrastructure, and Information Security. This role is critical to ensuring platform reliability, compliance, performance, and scalability as we grow. The ideal candidate has deep experience in SaaS environments, a proven track record in infrastructure consolidation, and expertise in managing enterprise-grade compliance programs.

When you joini

CIMS,you join the teamhelpingglobal companies transform business and the world through the power of talent.

Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.

As the Talent Cloud company,we empowertheseorganizations to attract, engage, hire, and advance the right talent.

We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

SaaS Platform & Cloud Operations:

• Own the uptime, scalability, and resilience of our multi-tenant SaaS infrastructure hosted on AWS, Azure, or GCP.
• Lead infrastructure consolidation initiatives to unify systems post-acquisition or across legacy environments.
• Drive cost optimization, automation, and system reliability while meeting aggressive SLAs and customer commitments.
• Establish and scale operational support processes across global environments and time zones.

Dev Ops & CI/CD Enablement:

• Lead Dev Ops strategy and tooling to support agile development, rapid iteration, and frequent SaaS releases.
• Optimize CI/CD pipelines, environment management, release automation, and monitoring practices.
• Align engineering, product, and ops teams to deliver smooth deployments and operational excellence.

Information Security & Compliance:

• Own and evolve the SaaS security posture, including data protection, access controls, incident response, and vulnerability management.
• Lead company-wide compliance programs such as SOC 2 Type II, ISO 27001, GDPR, HIPAA, or customer-specific security audits.
• Work cross-functionally with Product, Engineering, and Legal to ensure compliance requirements are designed into systems from day one.
• Maintain a proactive, risk-based security approach while enabling product velocity.

Leadership & Operational Maturity:

• Build and scale a high-performing team across Tech Ops, Dev Ops, Info Sec, and Cloud Infrastructure.
• Define and track key operational and compliance KPIs, delivering executive-level reporting and accountability.
• Partner with executive stakeholders to support product strategy, M&A integration, and customer growth.
• Drive operational rigor and continuous improvement aligned to SaaS growth goals.

• 25+ years in technical operations leadership roles, with significant experience in B2B SaaS or enterprise software.
• Deep experience managing cloud-native infrastructure, SaaS reliability, and high-availability systems at scale.
• Demonstrated success leading infrastructure consolidation and integrating systems post-acquisition.
• Proven ability to build and maintain enterprise-grade compliance and security programs.
• Strong familiarity with infrastructure-as-code, CI/CD, observability, and Dev Sec Ops  practices.
• Exceptional leadership, organizational, and communication skills with a track record of building and scaling effective teams.

• Experience in private equity-backed or high-growth SaaS companies.
• Background in ITIL, Six Sigma, or SRE methodologies.
• Technical foundation in infrastructure engineering, cloud platforms, or information security.

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here  are proud to be an equal opportunity and affirmative…