Lead ServiceNow Engineer - IRM

We are seeking a highly skilled Lead Service Now Engineer – IRM to join a senior platform engineering team responsible for delivering and evolving enterprise risk solutions across IRM, BCM, and TPRM within the Service Now ecosystem.

This is a hands‑on leadership role combining technical engineering, solution architecture, and platform ownership
, with strong engagement across business risk, architecture, and technology teams.

• Hybrid: 3 days onsite per week
• Offices:
  Holmdel, NJ
• US Citizens or Green Card holders only
• Full‑time employment only (no C2C / no contractors)

• Design, build, and support solutions across IRM, BCM, and TPRM modules on Service Now
• Develop workflows using Flow Designer, Business Rules, Script Includes, UI Actions, ACLs, and related configurations
• Implement risk models, questionnaires, scoring frameworks, and approval workflows

• Build and maintain integrations with enterprise systems (CMDB, vendor platforms, and external data sources)
• Work with REST/SOAP APIs and Integration Hub
• Support integrations with risk platforms such as RSA Archer

• Provide L2 support for IRM/BCM/TPRM applications
• Monitor system performance, scheduled jobs, integrations, and data quality
• Ensure platform reliability, scalability, and compliance

• Translate business requirements into scalable Service Now technical solutions
• Maintain configuration standards, reusable components, and governance practices
• Support platform upgrades and adoption of new Service Now features
• Mentor junior engineers and provide technical guidance
• Partner with business stakeholders, architects, and risk leaders
• Contribute to platform strategy and roadmap discussions

• 8–10+ years in enterprise SaaS platform engineering
• 5+ years hands‑on Service Now development or advanced administration
• Strong expertise in Service Now configuration, scripting, and workflows
• Experience with IRM, BCM, TPRM, or broader GRC solutions
• Strong integration experience (REST/SOAP/Integration Hub)
• Experience with reporting, dashboards, and data‑driven solutions
• Strong stakeholder communication and technical leadership skills

• Service Now certifications (CSA, CIS‑IRM, CIS‑BCM, CIS‑TPRM)
• Experience with scoped applications and CI/CD pipelines
• Prior experience with GRC platforms (Archer, Metric Stream, One Trust, Logic Gate, etc.)
• Exposure to Service Now advisory boards, roadmap sessions, or beta programs
• Experience driving automation, governance, and platform optimization initiatives

A senior Service Now professional who can operate across hands‑on engineering, architecture, and strategic platform evolution
, with a strong focus on enterprise risk transformation and continuous improvement.