PMS Consultant

Job Description

Join the Legal Tech Revolution  you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally‑trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients.

If you’re passionate about building AI‑forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

Candidates should reside within reasonable commuting distance of one of these offices listed below, as this role requires on‑site presence at least three days per week.

Available Office Locations: Nottingham | London | Holmdel, NJ | Philadelphia, PA | Raleigh, NC

As a PMS Consultant at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting‑edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

• Responsible for the successful implementation of our legal practice management software (PMS) to customers. Guides and advises other consultants who are also engaged on customer implementations that have dependencies on, or connections to, finance.
• Acts as subject matter expert on the financial operations of a legal services business.
• Participates in key customer meetings (project kick‑offs, escalations, project meetings).
• Participates in the creation and/or completion of documentation to capture customer specific configurations – advanced/technical/expert.
• Oversees PMS migrations and provides signoff/approval prior to go‑live.
• Oversees and provides signoff/approval for all PMS projects, the smooth handover from project delivery into business as usual (BAU) support.
• Advises the Support team in relation to legal finance issues as appropriate.
• Supports the sales team in customer meetings where expertise in legal finance management software, migrations and integrations is required.
• Supports Product Management team where required, providing information to enable effective decision making regarding how our legal practice management software is developed.
• Engages with new and existing customers to maximize usage and value of our legal practice management software.
• Supports, advises, and shares knowledge to increase competency across internal teams in relation to legal practice management software.
• Makes recommendations relating to the best use of the Peppermint solution.
• Provides management with regular, timely updates.

• Previous significant experience implementing software solutions into law firms or other regulatory environments.
• Understands and has demonstrated previous success in a Consultancy role (previous experience of working in professional services in a fee‑earning consultancy role).
• Significant experience and knowledge of financial processes and systems (ideally legal finance systems and associated regulations).
• Ability to identify, prioritize and manage the closing of gaps in delivery and post‑delivery processes, procedures and documentation.
• Understanding of Peppermint software functionality (advanced). Note that this will be developed on the job, or from previous experience of Peppermint software solutions.
• Degree level qualification (ideally business or technology related) or equivalent relevant experience.
• Holds qualification, specific professional memberships to support knowledge (ILFM, Lexel, ICO, Accountancy quals).
• Ability to write technical documentation and follow standard methodology.
• Successfully supported pre‑sales activities in Consultancy role.
• C‑level client facing experience.
• Proven technical ability to implement functionality into software.
• Understands how law firms tick – the challenges and the opportunities.
• Experience in working with partners, 3rd party vendors.
• Strong written and verbal…