HCM Platform Specialist, Benefits Technology

Role
Summary :

Our Digital team is seeking an HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms (e.g., Workday, UKG), supporting the end-to-end success of customer integrations with Guardian’s API ecosystem.

This role combines deep HCM configuration expertise (plan design, eligibility rules, and business processes) with a strong understanding of carrier integrations and API-driven connectivity . The Specialist will play a critical role in ensuring integrations are designed, implemented, and operationally successful - from pre-sales through steady-state delivery.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and HR technology integrations. This role plays a key part in supporting the connection between product, operations, and technology, helping deliver reliable and scalable HCM solutions.

You Will:

• Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
• Set clear expectations on integration capabilities, dependencies, and implementation timelines.
• Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.

• Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes.
• Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes.
• Act as a bridge between customer technical teams and Guardian’s internal teams to ensure alignment and smooth execution.

• Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
• Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations.
• Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.

• Leverage frontline experience to provide actionable feedback to Product and API teams.
• Help evolve Guardian’s API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business.
• Identify patterns across client implementations to drive standardization and best practices

• Bachelor’s degree or equivalent work experience
• 5–7+ years of experience in HCM platforms, HR technology, or benefits administration systems
• Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes
• Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup
• Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies
• Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions
• Proven analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows
• Experience reviewing and advising on business requirements, HCM configurations, and integration design approaches
• Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts)
• Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges
• Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders
• Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations
• Customer-focused mindset with strong attention to detail, quality, and operational success
• Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment

Location:

Boston, NYC, Holmdel, NJ, Bethlehem, PA - Will also consider remote.

Base Pay Range: $82,770 - $118,000K

$82,770.00 - $

The salary range reflected above is a good faith estimate of base…