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Director – Customer Engineering
Job in
Holmdel Township, Monmouth County, New Jersey, USA
Listed on 2026-08-22
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
- Lead AI adoption and customer AI engagements that deliver measurable business value
- Serve as the technical lead for customer AI engagements, providing architecture and delivery guidance
- Identify customer AI use cases that improve engineering productivity and operational efficiency
- Act as the final US escalation point for major customer issues and production outages
- Lead incident response, coordinate cross-functional teams, and drive timely resolution of critical issues
- Mentor Delivery Leads and engineering teams on AI technologies and engineering best practices
- Establish engineering standards, best practices, and delivery governance across Customer Engineering
- Build trusted relationships with customers and executive stakeholders while ensuring delivery excellence
- 10+ years of software engineering, Cloud, or Dev Ops experience with at least 5 years in leadership roles
- Experience leading enterprise AI, Cloud, or digital transformation initiatives
- Strong knowledge of Generative AI, Agentic AI, LLMs, RAG, and AI orchestration frameworks
- Experience leading customer engagements, incident management, and engineering governance
- Experience with AWS, modern cloud-native architectures, CI/CD and Kubernetes
- Proven ability to mentor technical leaders and drive engineering excellence
- Experience in insurance, financial services, or SaaS organizations
- Experience leading globally distributed engineering teams
- Master’s degree in computer science, Engineering, or a related field (preferred)
- AWS and AI/ML certifications (preferred)
Demonstrates expertise in leading AI adoption and customer engagements, with a strong focus on engineering productivity and operational efficiency. Proven ability to mentor teams, establish best practices, and drive incident management in complex environments.
Highest-signal resume keywords- AI Adoption Leadership
- Generative AI Knowledge
- AWS Experience
- Incident Management
- Engineering Governance
- Software Engineering
- Cloud Computing
- Dev Ops
- AI Orchestration Frameworks
- Kubernetes
- CI/CD
- Engineering Best Practices
- Technical Mentorship
- Digital Transformation
- Enterprise AI
- Relationship Building
- Cross-Functional Coordination
- Delivery Excellence
- AWS Certification
- AI/ML Certification
- Insurance
- Financial Services
- SaaS
- AWS
- Cloud-Native Architectures
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