User Technician

Job Overview

iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise!

If you are user focused, we want to talk to you today.

• Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.
• Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.
• Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
• Provision user profiles, user environments, directories, access rights and security.
  
  - Provide computer and other application/system documentation/training to employees.
• Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.
• Assist with installation and configuration of hardware, software, etc.
  
  - Assist with administration phone system.
• Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.
• Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.

• 3+ years proficiency with Windows and/or MacOS machines and operating systems.
• Availability to work 3-4 days per week on-site at our Holmdel, New Jersey office.
• Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.
• Ability to simplify complex technical information for an end user.
• Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.
• High proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Excellent communication and interpersonal skills. Ability to articulate thoughts and ideas clearly, concisely, and persuasively.

• Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines
• Prior experience with laptop hardware installation & troubleshooting
• Experience with OS and other software installation & troubleshooting