Claims Specialist, FPRS; Financial Protection and Retirement Solutions

As the Life Claims Specialist, FPRS (Financial Protection and Retirement Solutions), you will play a key role in delivering meaningful experiences that support growth—both for your career and for our team’s collective future. At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and our consumers, we work together to turn what’s possible into reality.

We believe in your aspirations for purpose, leadership, and achievement in both your professional and personal life, and this role provides the opportunity to bring those aspirations to life.

We will help build the core competencies you will need to be a successful Life Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills, assessing policy matters, and can manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future.

• Be responsible for timely and accurate adjudication of FPRS (Financial Protection and Retirement Solutions) life claims.
• Work within a team providing strong customer service making timely, but thoughtful decisions to achieve a claim determination.
• Review policy language and other claim documentation
• Work within a team-driven and customer-focused environment
• Maintain composure and direction in high pressure situations.
• Develop and enhance your communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach
• Develop critical thinking to issue spot and identify resources needed to assist in making claim determinations.

• A college or university degree or the equivalent work experience that provides knowledge and exposure to claims, service or other principles and concepts.
• At least two years of claim related work experience (Individual Life Claims preferred)
• Experience and an interest in providing quality customer service both written and telephonic.
• Strong analytical skills, with attention to detail
• Strong written and verbal communication skills
• Demonstrated experience prioritizing competing priorities with deadlines.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook

This is a hybrid role. If you are within close proximity to one of our Guardian hubs—Bethlehem, PA;
Pittsfield, MA;
New York City; or Boston, MA—we prefer that you work in the office three days per week
, with Bethlehem or Pittsfield strongly preferred
.

$50,260.00 - $75,385.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at  Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation…