POS – Point of Sale Analyst

Retail Store Application Specialist (POS – Point of Sale Analyst)

Holmdel, NJ

Permanent Full-Time

• Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
• Assists in the development and maintenance of new store onboarding conversion/implementation plans as required.
• Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
• Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
• Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
• Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting standards.
• Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters.
• Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
• Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications.
• Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation.
• Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
• Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
• Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership.
• Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
• Assists store members with issue or request resolution with point of sale vendor or service providers when possible.

• Bachelor’s degree in MIS, or Computer Science.
• 5 or more years of experience with Point of Sale Technology.
• 3 or more examples of full implementations of Point of Sale Solutions in a Retail environment.
• SAP S/4 /PI experience.
• Retail Grocery POS experience or comparative Consumer Goods Retail experience.
• Demonstrated ability to gather business requirements and document for application development clearly and concisely.
• Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale.
• Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus.
• Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking.
• Knowledge of all phases of SDLC and full lifecycle implementations.
• Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation.
• Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus.
• Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.
• Experience in setup and maintenance of customer loyalty solutions.
• Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team.