Enterprise Account Manager

At Work Wave, we build innovative software and fintech solutions for service professionals, helping them run and grow their businesses from end to end: customer acquisition, scheduling, billing, payments, and beyond.

As an Enterprise Account Manager, you will build strong, long‑term relationships with our enterprise clients, acting as a trusted advisor and driving adoption of our solutions.

• Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value.
• Build and maintain relationships with key client stakeholders to ensure long‑term partnerships and account health.
• Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities.
• Deliver tailored product demonstrations (Real Green, Pest Pac) aligned to customer priorities and demo certification standards.
• Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements.
• Upsell and cross‑sell additional products and services to drive ARR growth across parent and child accounts.
• Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.
• Collaborate cross‑functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success.
• Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.

• ARR quota attainment (monthly/quarterly/yearly).
• Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression).
• Successful execution of QBRs and account plans.
• Demonstrated expansion across whitespace and multi‑product opportunities.

• A consultative, relationship‑first seller who can expand existing accounts.
• Strong business acumen and ability to identify client challenges and map them to solutions.
• Self‑motivated, organized, and resourceful in driving expansion revenue.
• Positive, team‑oriented mindset with a passion for building lasting client partnerships.
• Proven track record of achieving or exceeding ARR quota.
• Strong communication, negotiation, and interpersonal skills with the ability to build trust‑based relationships.
• Ability to work independently, manage multiple priorities, and navigate complex client organizations.
• Proficiency in Salesforce, Salesloft, and sales enablement tools.
• Familiarity with MEDDPICC methodology or other enterprise sales frameworks.
• 3–5 years SaaS sales/account management experience, preferably with enterprise accounts.
• Bachelor’s degree or equivalent experience.

• Robust benefits package including health and dental coverage and 401k with company match.
• Flexible time off policy and generous PTO plan (role dependent) with paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Employee Assistance Program offering counseling, financial guidance, legal assistance, and adoption support.
• 24/7 access to virtual medical care via Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.

We're an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you feel you could make an impact in this role but your experience does not align perfectly with every qualification, we encourage you to apply anyway.

90,000 – 190,000 USD per year.

The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.