Member Service Representative, Holmen WI

Join a team with a legacy of service and a future of growth! For 95 years, Altra Federal Credit Union has been committed to helping our members achieve financial success through exceptional service, trusted relationships, and community involvement. As we continue to grow, we’re looking for a friendly, motivated Full‑Time Member Service Representative to join our Holmen WI office. If you’re passionate about helping people, enjoy building relationships, and want to be part of an organization that values its employees and members alike, we’d love to hear from you.

In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union’s reputation for excellence.

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in‑branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service – previous financial experience a plus.
• Previous cash handling or teller experience preferred but not required.
• Strong communication skills, with the ability to connect with members genuinely.
• Detail‑oriented, professional, and tech‑savvy ready to help members with their digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.
• Ability to communicate fluently in Spanish and English, verbally and written, would be a plus.

This position is full‑time, 40 hours a week, Monday through Friday from 8:00 a.m. to 5:00 p.m. After training has been completed, MSRs will join the Saturday morning rotation at the Onalaska office at least once per month from 7:30 a.m. to 12:15 p.m. Will require some flexibility within these hours, as needed.

Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay). Bilingual in Spanish or Hmong receive a $1.00 per hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical/dental/vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% employer‑matched 401(k) plus additional 3% employer contribution. Two‑weeks paid sabbatical every five years worked, plus four‑week paid sabbatical at twenty years.

Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee‑only perks and discounts.

Altra supports diversity in the workplace and is an Equal Opportunity Employer.