Assistant Store Manager

Job Overview

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or during opposing shifts, and leads the store team members in servicing customers.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure the retail sales counter is adequately staffed, especially during peak hours.
• Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training completion.
• Assist in hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Maintain telephone service in accordance with company policy.
• Process buy online/ship-to-store, hub-to-store transfers, DC add orders, and contact customers regarding shipment arrivals.
• Use the electronic outside purchase order ledger to handle special and outside orders efficiently.
• Process retail customer returns and exchanges efficiently, issue refunds accurately, and stage returned merchandise appropriately.
• Ensure all merchandise, including core charges and warranties, are invoiced before shipment.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies, posted schedules, and clock‑in/out procedures.
• Perform all store opening/closing duties, day‑end procedures, money/deposit verification, bank deposits, security operations, and vehicle security.
• Assist the store manager in maintaining building, parking lot, signage, lighting, hardware, test equipment, and delivery vehicles.
• All other duties as assigned.

• Required:
  
  Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired:
  Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance. Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.