Financial Services Specialist - Holt Branch

Position Summary

The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union. The Financial Services Specialist will deliver personalized service, making product and service recommendations after a thorough review of each member’s unique financial position. Financial Services Specialists respond to member requests while recommending additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency.

Financial Services Specialists are responsible for problem solving to find the optimal solution for the member while mitigating risk to the member and Credit Union.

This position is scheduled for an onsite presence at the Holt Branch.

• Standard 40 hour week: Monday - Thursday 8:45am - 5:45pm, Friday 8:00am - 6:15pm
• Rotating Saturdays: 8:45am - 1:15pm; employees work every other Saturday and receive a consistent day off during the week to offset their hours.
• Scheduled hours could change based on business need and future department growth.

• Starting at $18/hour dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within the first year, plus Volunteer Time Off and 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

• Provide superior member service by responding to inquiries, processing transactions accurately, and personalizing interactions with product recommendations.
• Identify and sell products and services, provide financial education, achieve individual and departmental goals.
• Utilize outbound calling and cross-selling tools to develop relationships.
• Use department and Credit Union procedures to mitigate risk, ensuring accuracy and preventing loss.
• Manage time effectively, demonstrate initiative, seek opportunities for development.
• Use communication channels effectively within team and across the Credit Union.
• Promote and guide members in using Credit Union technology.
• Demonstrate proficiency in product knowledge and fintech partners.
• Handle escalations by taking ownership, de‑escalating with empathy, and resolving issues.
• Apply fraud detection strategies to mitigate risks.
• Complete required trainings to ensure compliance.
• Adhere to safety and security procedures.
• Follow established processes, adapt to new information, technology platforms, ambiguity, and change.
• Display adaptability and flexibility based on member volume.
• Consistently meet or exceed performance metrics, contributing to Credit Union goals.

• High School Diploma or Equivalent required.
• Follow proper balancing and cash handling procedures.
• Regular and predictable attendance.
• Demonstrate company core values.
• Ability to work scheduled hours including weekends and overtime when applicable.
• Receptiveness to accepting and applying feedback.
• Attention to detail.
• Proficiency in member service.
• Excellent listening skills.
• Clear and effective communication skills.
• Professional business etiquette and presentation skills.
• Strong sales skills with identifiable results.
• Critical thinking and problem solving skills.
• Effective use of fraud detection and prevention techniques.
• Effective written and verbal communication skills.
• Skills in de‑escalating and resolving member situations.
• Adaptability and flexibility.
• Analytical skills and ability to work independently.
• Math and general clerical aptitude.
• Ability to multitask and prioritize.
• Reliable and dependable.
• Error‑free typing skills with emphasis on accuracy.
• Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred.

• Core Competencies:
  
  Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, Achieve, and Collaborate.

• May be required to remain in a stationary position for an extended period.
• Ability to operate standard office technology, extensive computer and phone usage.
• Ability to move about inside office area.
• Exposure to potentially hazardous conditions; follows procedures to minimize exposure.
• Working arrangement is onsite.
• Ability to safely lift, carry, and move items as required for branch operations.

• Note this job description is not exhaustive; additional functions may be assigned.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• Reasonable accommodations may be made for qualified individuals with disabilities.
• MSU Federal Credit Union reserves the right to change this description or assign tasks as appropriate.