Applications Engineer, Senior

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

As a Senior applications engineer you will contribute to the architecting, evaluation, improvement, and support of system solutions in the retail point of sale market. Ensuring that our Advanced Data Capture products work seamlessly with our customers point of sale systems.
In this role you will: provide training to our partners and customers and assist in the system integration of advanced data capture products to provide validated and tested solutions. This position will work very closely with the product management and engineering teams.

Location
- *** Role is required to be onsite in Holtsville, NY office (Hybrid
- Minimum of 3 days in the office per week).

• Serve as experienced vision technical resource and initial escalation point for internal and external stakeholder teams
• Address key challenges related to the performance of our organization’s products and solutions in specific application scenarios.
• Evaluate product performance and usability challenges in order to identify the core issue and eliminate the problem
• Collaborate with sales, engineering, and product management teams to communicate resolution and ensure fixes are validated and become available in a future release
• Provide analysis and input on how products/solutions can best meet or exceed customer/partner business requirements, as well as on how they perform/compared to competitive options
• Assist in the planning and analysis of strategic customer projects to ensure that they are effectively executed.
• Ensure appropriate Zebra products/features are incorporated in order to maximize customer benefit and business value.
• Help manage and maintain company vision labs, as well as remote testing infrastructure, in order to ensure the ability to respond to product/solution challenges and opportunities rapidly and effectively.
• Represent the product management organization as a technical customer/partner contact; often assist with application deployments with the guidance of more senior colleagues.
• May be asked to engage with product management colleagues to communicate market needs and inform and influence some aspects of the product portfolio and roadmap.
• Contributes to the development of technical training
• Develops and documents solution deployment processes as needed and communicates to stakeholders
• Designs/architects system demonstrations to ensure that products/solutions are represented in a highly professional and effective manner at internal and external events.
• For high priority opportunities, may be asked to assist sales team/partners with deployment and/or testing on site at customer location.
• Provides moderate Tier 3 technical support for partners/customers, escalating more complex challenges to senior colleagues.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or a related technical field

• 5+ years of professional experience.

• Experience working with advanced data capture and retail point of sale solutions.

• Knowledge of basic electrical engineering concepts like schematics, wiring, hand tools,etc.

• Knowledge of basic imaging concepts.

Preferred Qualifications

• Advanced Degree

• Knowledge of retail point of sale processes and environments

  Knowledge of – and experience with – coding languages like Windows, Linux, Python, etc

• Travel will be 30% or more.

• Cross-Functional Collaboration experience

• Strategic…