Customer-Facing Forward-Deployed Software Engineer

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers' and partners' needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about locally and globally.

Come make an impact every day at Zebra.

We are seeking a highly technical Forward Deployed Software Engineer (FDE) to work directly with our customers. In this role, you will lead the deployment of Zebra software, engineer customized solutions, and resolve complex technical challenges to drive product success. Additionally, you will leverage your frontline customer experience to collaborate closely with our internal engineering teams, guiding the development of core solutions that directly address customer pain points.

Location:

Role is required to be onsite in Holtsville, NY office (Hybrid – Minimum of 3 days in the office per week).

• Designs, develops, and tests software components as part of a larger project, ensuring alignment with project objectives and timelines
• Creates and maintains documentation detailing specific software functionality and design specifications
• Participates in code reviews and provides constructive feedback
• Contributes to the development and testing of software solutions for various products. Analyzes results and conducts root cause analysis to diagnose and resolve issues
• Recommends and implements solutions to complex technical challenges, ensuring compliance with quality processes and standards
• Modifies and enhances existing software by improving functionality, scalability, and performance to meet evolving business needs
• Proactively seeks out opportunities to enhance performance and productivity by recommending new tools or methodologies
• Demonstrates sound judgment to determine appropriate actions for software development and testing tasks
• Assist less experienced staff with existing practices and processes
• Builds productive working relationships within the team, across organizational units, and with external customers
• Occasionally interacts with inter‑organizational and external stakeholders to address project related needs or resolve issues

• Pilot Deployment & Training
  :
  Lead the execution of pilot programs at customer locations. Facilitate comprehensive knowledge transfer and team training to ensure software adoption and a successful transition to live operations.
• Understand Customer use cases and Workflows
  :
  Gain a deep understanding of how Zebra solutions are implemented in practical environments. While immediate expertise in every scenario is not required, a proactive commitment to learning client operations and resolving their unique pain points is essential.
• Design & Architecture
  :
  Utilize your field experience to influence system architecture, design, and code quality. Actively contribute to code reviews to ensure our software is robust, production‑grade, and fully optimized for real‑world deployment.
• Onsite Support & Coding
  :
  Provide direct, on‑premise technical support, which includes travel to client facilities. You are expected to be highly hands‑on during pilot phases—actively debugging, refactoring code, and rapidly redeploying solutions as issues arise. You will also act as a comprehensive technical consultant, reviewing the client's broader software architecture and codebase to resolve complex systemic issues, even those originating outside the Zebra ecosystem.
• Full‑Stack & API Development
  :
  Architect and implement scalable cloud‑based backend infrastructures, intuitive user interfaces, and robust APIs. These components will facilitate seamless data exchange and connectivity…