Service Coordinator

Job Description

The Dispatcher / Scheduler plays a critical role on our Operations team, in this position you'll be at the center of daily operations – coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. It would be very advantageous to know where all the towns and cities are located in Western Mass for scheduling coordination.

• Answer incoming calls and respond to customer inquiries
• Manage the installation schedule for 6 crews for route efficiency
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Hold installers accountable for time and attendance policies
• Assist with general office tasks and administrative support
• Process invoices and payments along with Billing and Collections

• Previous 2 years of experience in customer service, project coordination, or other related fields
• Ability to work independently and manage time effectively
• Strong phone etiquette with a positive and professional demeanor in communication skills
• Quick Books experience required
• Excellent organizational and multitasking skills with good verbal communication skills

Mr Gutter is proud to be the largest full‑service gutter installer in all of Western Massachusetts. We are a trusted, local, family‑owned gutter company serving all of Western Mass for over 55 years. We are known for custom gutter installations of half‑round gutters, box gutters, and copper gutter systems with quality workmanship, dependable service, and treating our customers like family. We are currently seeking a friendly, organized, and dependable Service Coordinator.