Clerk IV - Admissions

Responsibilities

• Serve as front‑desk staff to assist visitors and students in person, via phone, and e‑mail, providing admission forms, quick information on credit and non‑credit programs, other related enrollment service materials, and admission status information to prospective applicants.
• Ensure initial recruitment follow‑up in English/Spanish (send inquiry acknowledgements and “next steps” to prospective students) via electronic student information platforms, email, or phone.
• Oversee the end‑to‑end collection and processing of admissions program applications and supporting documentation, keeping application activity up‑to‑date, preventing delays, and communicating progress and issues promptly to Admin Assistant II and related staff.
• Provide accurate data entry and assist with data cleanup according to college processes for prospective student information management, completing follow‑up via CRM (Ellucian Recruit), Banner student information system (SIS), Image Silo (Student Records), and Navigate
  360.
• Review application documentation for completeness, authenticity, and readiness for file review and acceptance into the college.
• Coordinate the collection and processing of grant‑funded program applications and supporting documentation, ensuring timely and accurate communication with directors and related program staff regarding status of applications.
• Serve as backup for the collection and processing of applications and supporting documentation for high‑school students taking classes at HCC (Gateway to College, MAHIE, Dual Enrollment, etc.), ensuring timely and accurate communication with directors and related staff regarding status of applications.
• Oversee the Admissions Operations email inbox to ensure accuracy, organization, and timely communication with operations staff regarding specialty documentation.
• Serve as a backup to downloading student‑uploaded supplement documents to be processed.
• Support recruiters to manage and process applications for prospective students throughout the admissions workflow.
• Receive, process, and distribute the Admissions office mail.
• Serve as administrative and proctor backup to the Assessment Center as needed.
• Assist Associate Directors and CRM Manager in identifying and implementing technology‑based process improvements related to special program application processes.
• Engage collaboratively within the HCC community to advance student success and campus governance by serving on departmental, divisional, credit and non‑credit program liaison, and campus‑wide committees.
• Available to work some evenings and weekends as required.
• Perform other duties as assigned.

• Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students.
• Three years of full‑time or equivalent part‑time experience in office work.
• Computer proficiency with Google Workspace, Microsoft Office programs such as Word and Excel, and customer relationship management (CRM) platforms.
• Ability to work in a fast‑paced, high‑volume office.
• Ability to work as part of the college’s frontline team, as well as independently.
• Excellent communication, organizational, and writing skills.

• Experience with administrative or clerical work in a college admissions setting.
• Banner and/or Ellucian Recruiter Information System and/or EAB Navigate
  360 experience.
• Familiarity with outreach and recruitment policies and procedures in a community college setting.
• Bilingual (English/Spanish).
• Associate’s degree or higher.

We welcome and encourage applicants who do not meet the above qualifications to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

Bi‑weekly salary: $1,932.56 (Grade 13), plus a comprehensive state benefits package.

State.

Please note:

a skills assessment or presentation may be required as part of the interview process.

Holyoke Community College is…