Clerk IV - Admissions

About Holyoke Community College

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state‑of‑the‑art technology in specialized learning facilities. HCC serves over 9,000 students annually and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college’s strongest assets continue to be an innovative spirit, a sincere concern for students, and a commitment to strive for even greater success.

These values have created a tradition of excellence spanning more than six decades, enabling Holyoke Community College to meet today’s challenges.

Educate. Inspire. Connect.

Kindness, Inclusion, Trust, Innovation & Collaboration.

Kindness, inclusion, and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Under the direct supervision of the Associate Director of Admissions, Technology and Operations, this position processes general college applications, serves as the primary internal Admission contact, provides logistical support, data entry, customer service, and contributes to a culture of process improvement. The role also assists students, staff, and the general public on a variety of admissions‑related matters, including answering questions about credit and non‑credit programming, applying to HCC, scheduling appointments, and answering the main Admissions phone line.

The following competencies are also required: the ability to work effectively in a diverse environment, critical thinking, relationship‑building, organizational and problem‑solving skills.

• Serves as front‑desk staff to assist visitors and students in person, via phone, and e‑mail, providing admission forms, quick information on credit and non‑credit programs, and admission status information to prospective applicants.
• Ensures initial recruitment follow‑up in English/Spanish via electronic student information platforms, email, or phone.
• Oversees the end‑to‑end collection and processing of admissions program applications and supporting documentation, ensuring activity stays up‑to‑date and communicating progress and issues promptly.
• Provides accurate data entry and assists with data cleanup according to college processes for prospective student information management and completes follow‑up via CRM (Ellucian Recruit), Banner (SIS), Image Silo (Student Records), and Navigate
  360.
• Reviews application documentation for completeness, authenticity, and readiness for file review and acceptance into the college.
• Coordinates the collection and processing of grant‑funded program (EEC Career Pathways, etc.) applications and supporting documentation and ensures timely communication with Directors and program staff regarding status.
• Serves as backup for applications and documentation for high‑school students taking classes at HCC (Gateway to College, MAHIE, Dual Enrollment, etc.).
• Oversees the Admissions Operations email inbox to ensure accuracy, organization, and timely communication with operations staff regarding specialty documentation and serves as a backup to downloading student‑uploaded supplement documents to be processed.
• Supports Recruiters to manage and process applications for prospective students throughout the admissions workflow.
• Receives, processes, and distributes the Admissions office mail.
• Serves as administrative and proctor backup to the Assessment Center as needed.
• Assists Associate Directors and CRM Manager in identifying and implementing technology‑based process improvement related to special program application processes.
• Engages collaboratively within the HCC community to advance student success and campus governance by serving on departmental, divisional, credit and non‑credit program liaison, and campus‑wide committees.
• Available to work some evenings and weekends as required.
• Performs other duties as assigned.

• Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students.
• Three…