Receptionist Eves M-F

Join Us as an Evening Receptionist 25 hours Monday Friday 300pm 800pm No Weekends

The Receptionist at Mira Vista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast paced patient centered mental health care environment This position is responsible for creating a welcoming calm and respectful atmosphere for patients families visitors vendors and staff while maintaining the highest standards of confidentiality safety and professionalism

• Greet patients visitors and staff in a courteous respectful and trauma informed manner
• Answer and route incoming phone calls promptly and professionally
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress
• Acts as a resource for staff families and visitors
• Professional presentation in dress appearance and speech is required
• Maintain accurate patient logs in compliance with HIPAA and facility policies
• Maintain strict confidentiality of patient information
• Manage incoming mail and distribute appropriately to the correct individuals
• Maintain front desk supplies and keep reception area clean and organized
• Maintain food logs and send to payroll in the scheduled timeframe required

Follow hospital safety protocols including visitor sign in procedures Monitor the waiting area and report safety concerns or unusual behavior to clinical staff Coordinate transportation and eligibility PT 1 Mass HealthMARTGATRA etc between ride service and clinical staff to ensure timely and appropriate transportation for patients monitoring schedule and proactively addressing delays missed pickups or service issues

• High School Diploma required
• Associates degree preferred
• Previous receptionist front desk or customer service experience in a hospital setting
• Bilingual skills preferred
• Strong communication skills
• Ability to maintain professionalism in high stress or emotionally sensitive situations
• Basic computer skills and experience with office software
• Ability to handle confidential information responsibly
• Exceptional attention to detail and organizational skills

• Medical Dental and Vision
  401k match
• Long term disability LTD Employer paid life and AD&D Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Tuition Reimbursement

Pay Range Compensation will be determined based on the candidates relevant experience

Mira Vista is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws