Teller - Bilingual - Spanish

Description

Starting Salary: $21 / hour and up

You’ll greet customers in our lobbies and demonstrate how to use our mobile app or ATMs for simple transactions. You’ll create amazing experiences for customers by identifying opportunities to help them achieve their financial goals with personalized advice and solutions, and then connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers and allow you to respond effectively to questions and concerns, while following all financial policies, procedures, cash handling, and applicable laws and regulations.

• Meaningful work & relationships – help customers with important financial decisions that impact their lives such as building a business, buying a house, paying for school, or realizing long‑term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – 8 hours of paid time off annually for volunteering, separate from regular PTO, and a match for donations to eligible 501(c)(3) organizations up to $1,000 annually.
• Career opportunities, reward, and upskilling – see your hard work rewarded with promotions and growth through training, coaching, career planning, and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – comprehensive health care coverage, including medical, dental, and vision plans; a 401(k) with corporate match; tuition assistance; mental health and wellbeing programs; discount on student loan refinancing; and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings
• Bilingual – Spanish required
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The assessment includes games and questions that measure skills and experience.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration with teammates, business partners, and specialists
• Process‑oriented, energetic, detail‑oriented and able to multitask effectively

• Hours per Week: 20
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings
• Pay Transparency:
  The salary range for this position is $21.25 – $24.66 per hour, plus the opportunity to earn additional incentive earnings. Actual pay is based on factors such as budget, location, and relevant skills and experience.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, disability, ethnicity, gender, genetic information, marital or domestic partner status, veteran status, nationality, pregnancy or related conditions, reproductive rights, race, religion, sex, sexual orientation, or any other category protected by federal, state, and local laws.

All employment decisions are based solely on merit, qualifications, performance, and capability.

At Citizens, you’ll find a customer‑centric culture built around helping customers and giving back to local communities. When you join our team, you become part of a supportive, collaborative workforce with access to training and tools that accelerate your potential and maximize career growth.