Service Appointment Coordinator

Job Details

Job Location:

HOLYOKE, MA 01040

Salary Range: $33,000.00 - $47,000.00 Base + Commission/month

Service Appointment Coordinator

Do you enjoy helping people and providing exceptional customer service? Are you looking for a career with a company known for its strong reputation, support culture and opportunities for growth? Now’s your chance, Gary Rome Auto Group is looking for a Service Appointment Coordinator to join our team.

As the first point of contact for our service department, you’ll play an important role in creating an outstanding customer experience. You’ll assist customers by answering inbound service calls, scheduling appointments accurately, addressing questions, and educating customers on manufacturer‑recommended maintenance and services.

Customer service experience is preferred, but we are willing to train the right candidate who brings a positive attitude, strong work ethic, great teamwork and a desire to learn.

• Opportunities for advancement and career growth
• Positive culture with community involvement, employee recognition programs, birthday and anniversary celebrations, and annual appreciation events
• On‑going training resources
• Paid vacation, holidays, and sick time
• 401(k)
• Comprehensive medical, dental, vision, and prescription coverage
• Group term life insurance
• Short‑term disability

• Strong customer service skills and a friendly, professional demeanor
• Ability to build rapport and create trust with customers
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office, Google Workspace, internet applications, and typing
• Ability to multitask in a fast‑paced, high‑volume team environment
• Positive attitude and team‑first mindset
• Flexible availability, including rotating Saturdays

• Computer Skills — Typing, Internet, Microsoft Windows & Office Suite along with Google Workspace
• Team Player
• Oral & Written Communication — Speaks and writes clearly, rapport‑based influence and persuasion
• Customer Service — Friendly personality, positive attitude, strong work ethic, transmit a sense of ease, comfort, trust and excitement to visit the dealership
• Accurate
• Ability to work in a high‑volume team environment with several other specialists
• 6‑Day a week operation, closed on Sundays, flexible availability

Role is onsite, Holyoke MA 01040.