Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time – Holyoke, MA, US

4 days ago – Requisition

Salary Range: $18.00 To $22.00 Hourly

• Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
• $50,000 employer-paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program includes confidential assistance in the following areas: counseling from relationships to stress and substance abuse, work/life benefits, including personal, financial, and legal issues, self-help benefits, peak performance coaching, lifestyle saving benefits for wellness, shopping, travel, personal development, and training
• Health savings account to assist with medical bills
• Paid time off to promote work-life balance, including 8 paid holidays, including Black Friday, and a floating Birthday holiday
• Growth opportunities within our company

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.

• Providing exceptional customer service in person and over the phone.
• Keeping customers informed throughout their repair.
• Handling light accounts receivable.
• Performing administrative duties and assisting with the shop's day-to-day operations.
• Receptionist duties and light bookkeeping/accounting work.
• Welcoming visitors by greeting them.
• Answering questions and referring customers to the appropriate person.
• Scheduling customer appointments.
• Determining customer needs in a calm and professional manner.
• Inputting customer information into computer software efficiently and accurately.
• Answering incoming phone calls promptly and politely, clearly determining the purpose of the call, and answering or forwarding all customer questions and concerns.
• Making outbound calls to update customers about repair status and call insurance companies to follow up on status and payments.
• Consistently checking, sorting, and forwarding e-mails.
• Maintaining a safe and clean reception area.
• Creating and managing both digital and hard copy filing systems for all insurance partners.
• Performing other clerical work such as filing, photocopying, transcribing, faxing.
• Taking memos, maintaining files, organizing documents.
• Accounting duties including accounts receivables and entering customer payments.
• Managing inventory of office supplies and reordering when necessary.
• Providing administrative support to the collision consultants and accountant.

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy, high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Excellent customer service attitude.

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.